About the Programme

Coaching as a management style is a potent tool that can bring about enormous benefits to managers, their teams, and their organisation as a whole.

There are a few myths out there about the coaching style of management. Some of these include that it takes up a lot of time, that it can only occur in an intimate one to one setting, and that anyone who adopts this style has to be an expert in coaching.

But a management style of coaching is not about sitting in a room somewhere for hours. It is a way of managing people, an approach to management. It can be used effectively in a 1 minute interaction with a staff member at the coffee station, or in a formal meeting, and we don’t need to be specialists. Of course we need to develop certain skills, that is a given. But the effectiveness of the coaching style lies ultimately in the ability of the manager to ask powerful questions, to listen, to challenge and to help others arrive at answers and solutions themselves.

A benefit of this style of management that is rarely highlighted is the fact that it is the best and most effective way for managers to address shortcomings and issues with staff in a way that motivates and inspires while at the same time encourages willingness, responsibility and accountability.

As managers, it means we start focusing on developing the strengths of each employee rather than focusing on tasks and results. When we do this, the results take care of themselves. How? Because when people are developing and improving, their enthusiasm, effectiveness, creativity and productivity goes up. They feel more positive, supported, happy and ultimately committed to giving back as much as they are getting.

The measure of a good manager is the success of the people they manage. When managers adopt a coaching style, we end up with a more productive working environment and a more engaged and reactive team which all filters down to the bottom line.

Adopting a coaching style means that we create an environment where people will want to work with us. It promotes respect, makes others feel valued and creates the possibility for people to achieve higher levels of performance. How? Because coaching helps managers to make it clear to their employees what they are responsible for and at the same time gives them the space to go about it in their own way.

This course will provide managers with a deep understanding of coaching as a management style and participants will discover the essential cornerstones and skills of coaching. It’s about making a difference to our people on a one to one basis and enabling them to be the best they can be.

As Ralph Waldo Emerson put it, “Our chief want in life is somebody who will make us do what we can”.

Who is this programme for?

Managers, Team Leaders & Supervisors.

Duration

2 Days (9:00 am – 5:00 pm)

Content Outline

• What is coaching?
• Establishing the four cornerstones of coaching
• What is the nature of the relationship between the manager and their staff?
• What are the qualities, skills and attributes of a great coach?
• The importance of self-management
• The different levels of listening skills and their development
• Questioning skills – Drawing on the creativity and capacity of staff
• How to address delicate performance issues with staff?
• Providing negative feedback in a way that is truly beneficial for staff
• Developing perception, insight and intuition
• How to remove the internal obstacles to performance
• Managing resistance
• Encouraging accountability and follow through
• Practical directions, exercises & role play

The Benefits

Having completed this programme participants will:

• Have a deep and full understanding of how to use coaching as a management style
• Know how to use coaching to address delicate issues with staff
• Be equipped to develop their coaching skills as managers
• Have increased job satisfaction for both themselves and their people