About the Programme

On the night that Martin Luther King was killed, Robert F. Kennedy broke the news of Dr. King's death to a large gathering of African Americans in Indianapolis, Indiana. He spoke for four minutes and fifty-seven seconds. Despite rioting that night in other major American cities, after Kennedy’s speech, Indianapolis was calm.

Our point – great communication is far more than just body language and tone of voice. It is a powerful instrument that can in some cases achieve what was previously thought impossible.

Research shows that effective communication is the cornerstone of success in business and yet it's often one of the most problematic areas for people.

This programme explores the underlying principles of great communication and the application of these principles in practice. Participants learn how to improve their listening skills, speak with authority and express themselves clearly and confidently in all situations. Being able to adapt our style of communication to the demands of the situations we find ourselves in is a skill that requires personal mastery and self-awareness. We look at how it is possible to know how we need to be as communicators in any given situation.

This programme provides participants with practical directions which can be applied to all communication and the benefits that people reap from this course are immense. In addition, participants are equipped with the knowledge they need to effectively develop their communication skills on an ongoing basis which is a vital aspect to our approach - ensuring that participants have the know-how to continue developing in this area once a programme has finished.

Who is this programme for?

Everyone.

Duration

2 Days (9:00 am – 5:00 pm)

Content Outline

• What is communication?
• The qualities and skills of an effective communicator?
• When we communicate, what are we communicating?
• The importance of self-awareness when communicating
• The art of listening
• What is real freedom of speech?
• Bringing confidence, trust and assertiveness into speech
• The need for courage in timely and effective communication
• The different types of participant in communication
• Questioning skills – the power of inquiry
• Taking responsibility for our feelings
• Building strong and harmonious relationships
• How to communicate in difficult and challenging situations
• Practical directions and exercises for ongoing development

The Benefits

Having completed this programme participants will:

• Understand what makes for great communication
• Have increased power and ability to communicate
• Know the important part that listening plays in communication
• Be aware of their own obstacles to great communication and know how to overcome them
• Have greater understanding of other people and the different styles of communication
• Be equipped to communicate confidently in difficult and challenging situations