We move teams from mediocrity to excellence in every aspect i.e. Relationships, Communication, Productivity and Unity of Purpose. We have worked with teams as small as five warring directors at the helm of a technology firm to a North-South Body with over 400 personnel. We have created a refined, step by step process which is effective in even the most dysfunctional situations.

The challenge for managers today is twofold, firstly recognising the real needs of their people and secondly having the ‘know how’ to address those needs in a way that motivates and empowers people – bringing out the best. We encourage a ‘people first’ approach which leads to excellence rather than the more common ‘task first’ approach which at best leads to a level of efficiency.

We work with boards of directors and senior management teams moving ‘ethics’ from a compliant requirement to an authentic practice for all i.e. etched in the hearts and minds of every employee. This means that ‘ethics’ will permeate the culture of the organisation. In addition it will be a true and practical guide for people’s conduct, how they communicate and make decisions.

Holding to great ideals is what transforms ordinary men and women into great leaders – this is central to the countless leadership programmes that we have conducted. Clarity of vision is essential otherwise all aspects of the organisation will be misdirected. Vision can’t just be about survival, survival does not inspire. Vision has to be about achieving something – something great.

Service is vital for success in every venture. How we look after our customers has a direct impact on the bottom line. We encourage people to see that real service is ‘attitude’ rather than ‘technique’ e.g. we could be served a coffee by two different people, and while the technique may be the same, it is the attitude of the person that is the distinguishing feature of excellent service.

Many of the difficulties in both working and personal relationships can be linked to ineffective or poor communication. To communicate means to unite, to connect and the challenging proposition is that it is possible to make this connection with even the most challenging individuals. When the channels of communication are open anything is possible – even the impossible.

What stops us doing the right thing at the right time? Why do we make mistakes, and sometimes very costly ones? How is it that some days I’m highly organised and on others I’m a mess? Our approach seeks to eliminate the habitual thinking and attitudes that render us ineffective with our use of time and how we manage ourselves – Time Management is Self Management.

Sometimes an individual’s development needs cannot be addressed in a group setting, and it requires an alternative approach – this is where executive coaching comes in. We work with management at every level in different organisations to improve their ‘ways of working’ and their ‘interpersonal skills’. Coaching encourages accountability and can be a real catalyst for change.

The ordinary view is that stress is caused by people, external events and circumstances. While this is very convenient (blaming others) it begs the question – is it true? What about the possibility that the ‘stress experience’ is more to do with our response to the people and challenges of the day? This programme turns our thinking on its head but more importantly it teaches us how to live and work ‘stress-free’ – More resilient and more productive.

Change is both natural and inevitable and the only difficulty is resistance. Resistance to change is like resistance to the weather – it achieves nothing. For some, change is difficult while others rise to the challenge. Change is inevitable and the need is for a reasonable response rather than a fearful resistance. We need to communicate in a way that dispels rumour, builds trust and works to create a culture of change throughout the organisation.

Mediation offers people justice without a long drawn-out judicial process. We work with our clients to resolve disputes between staff, management and staff, and management and unions, etc.Our experience shows that any dispute can be resolved and in a way that restores relationships and rebuilds trust between people – avoiding conflict can be very costly.

Every individual has the absolute right to work in an environment of respect and dignity – free from all forms of bullying behaviour. The responsibility lies with each member of management and staff to ensure that they are fully compliant. We work to raise awareness both individually and collectively to render organisations completely free of such inappropriate behaviour.

We base all of our programmes on universal principles. This ensures that they cross all cultural divides. By referring to universal principles we elevate people to a universal level where they are not talking about your culture or my culture, but humanity itself. We have worked with a number of multicultural organisations to restore relationships, overcome divisions and unite the teams.

Negotiation is an aspect of communication for use in both business and personal situations. It is where the parties are seeking agreement. The key is to seek the very best outcome for all. Nelson Mandela said that when we enter negotiation, we should do so on the basis that we may not be entirely right and the other side may not be entirely wrong – Successful negotiation is about seeking agreement not victory.

We see ‘bedside manner' as the way in which a professional meets, greets, and communicates with a client. It is the point of interaction between the two; it’s the ‘customer winning’ point. A staff member can paint a picture of your whole organisation within 30 seconds through their bedside manner – A person’s bedside manner is either attracting or rejecting people, and we help organisations to ensure that it is the former.

There are no boring subjects, only boring presentations. We assist individuals to shift the focus away from ‘me the presenter’ and onto the needs of the audience. The audience sets all the measures for a presentation, i.e. the structure, length, content and so on. We bring our clients to see that the key to making good presentations is twofold – preparation and being yourself.

To facilitate means to make ‘easy’ and our approach explores the essentials necessary for this to materialise. George Mitchell said that ‘scrupulous impartiality’ is the key to successful facilitation. A well facilitated meeting is where all participate and none dominate and the facilitator follows the event drawing on the participants experience, insights, knowledge, understanding and creativity to arrive at the objective – Practice makes perfect.

True confidence is more about how we see ourselves than about how we imagine others perceive us. These programmes help people to discover a level of confidence that is independent of circumstances. We turn the ordinary view of assertiveness (pushy and overconfident) on its head and encourage individuals to step over habitual self-limiting ideas and realise their full and real potential – Life changing!